VOICE AI FOR EXCEPTIONAL HOSPITALITY
Less time on calls.
More time for
your guests.
Meet EL8, the AI voice concierge that supports your front desk when calls build up. Answer everyday questions, coordinate guest requests, and keep your team available for personal service.
BETTER TOGETHER
Hospitality intelligence meets telephony expertise.
GrayMatter Networks keeps your hotel’s calls connected and routed through BrainBox. EL8 by Micrometrics adds hospitality AI that understands what guests ask for and turns it into action for your team. Together, every call is answered, every request reaches the right people, and your staff stay free for the moments that need a personal touch.
AN INSIGHT FROM THE WATERGATE
Small requests.
A big part of the day.
WASHINGTON, DC
73%
of guest calls involved routine requests.
Towels. Water. Room amenities. A joint call analysis by GrayMatter and Micrometrics highlights how often guests call for everyday help.
Approximate call mix reported by GrayMatter, May 2026. This is a call-volume finding, not an automation rate.
FROM RINGING TO RESOLVED
The phone rings.
Your team stays focused.
01 / ANSWER
Be there when it’s busy.
Pick up overflow, missed, and after-hours calls. Give guests a helpful response when your team’s hands are full.
02 / TAKE ACTION
Turn requests into tasks.
Understand what the guest needs, collect the details, and create a ticket or alert for the right hotel team.
From extra towels to breakfast hours, EL8 handles the everyday conversations and brings your people in when they’re needed.
03 / CLOSE THE LOOP
Keep everyone in the know.
Connect the call to guest messaging, staff notifications, and follow-ups so the conversation keeps moving.
A CONVERSATION THAT GOES SOMEWHERE
A helpful voice. An actual next step.
From a simple conversation to seamless service, without missing a moment.
01.
Request captured
AI understands the guest’s request and automatically creates an actionable alert.
02.
Team notified
The alert is instantly routed to the appropriate team for prompt attention.
03.
Staff confirms delivery
Staff completes the request and marks the alert as resolved.
04.
Service follow-up
The guest receives an automated confirmation that their request has been fulfilled.
MORE ROOM FOR THE HUMAN TOUCH
More time for the moments that matter.
A thoughtful welcome. A concern handled with care. EL8 helps with repetitive calls so your team can give these moments the attention they deserve.
Support that follows your playbook.
Your property information, service standards, and escalation rules guide the conversation.
A person, whenever it matters.
Route requests that need judgment, approval, or a personal touch to your staff.
Visibility beyond “call answered.
Give managers access to conversations, requests, and follow-ups to understand what guests need.
A PRACTICAL FIRST STEP
Start with the calls you need help with most.
01
Choose your starting point.
Review call patterns and select the everyday requests, overflow, or after-hours calls to handle first.
02
Make it your concierge.
Configure property knowledge, routing, integrations, and the situations that should reach your team
A focused rollout, shaped around your team and your guests.
03
Test. Launch. Keep improving.
Validate real scenarios, review outcomes, and refine the experience with your hotel’s feedback.
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EL8 can work alongside supported hotel phone systems, including GrayMatter’s BrainBox. It also has a published Mitel compatibility listing. We’ll review your setup and confirm supported versions and routing before recommending any changes.
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Yes. Start with missed, busy, overflow, or after-hours calls, then expand the scope as your team gets comfortable with the experience.
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EL8 follows your escalation rules to route the conversation or create a staff alert. Your team stays responsible for decisions and service that require a human touch.
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EL8 connects voice to hotel workflows, including PMS, back-of-house, and messaging. We’ll confirm the specific systems, actions, and integration scope for your property during discovery.
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Pricing depends on call volume, talking minutes, and the workflows you want to automate. We’ll scope the right starting point for your property and provide a tailored proposal.
LESS RINGING. MORE HOSPITALITY
Let’s make it your concierge.
Explore your busiest calls, your service standards, and the right first step for your hotel.