Micrometrics + Mitel
Building the Future of
Hospitality, Together
Micrometrics and Mitel are transforming how hotels connect with guests. By pairing Mitel’s trusted telephony with Micrometrics’ EL8 orchestration platform, hotels reduce missed calls, streamline operations, and deliver exceptional service at scale.
Delivering excellence.
Trusted Technology, Seamless Experience.
Trusted by hotels worldwide, Mitel keeps guest communication running smoothly. With Micrometrics’ automation layered in, high call volume turns into fast, consistent resolution. The result is fewer missed calls, clearer visibility for staff, and service that feels personal - every time.
Unlocking the guest journey.
One Voice, Every Channel
With EL8 integrated into Mitel systems, guest requests are instantly recognized, routed, and fulfilled across voice, SMS, web chat, and in-room devices. From ordering room service to requesting housekeeping, hotels can automate repetitive tasks, accelerate service recovery, and free staff to focus on what matters most: creating memorable guest experiences.
Benefits of the Partnership
Why Hotels Choose Mitel + Micrometrics
Always-on voice coverage
AI voice automation ensures no guest is left waiting, even during peak call volume.
Automated service delivery
Calls become trackable tickets, routed to the right team with full context, and followed through to resolution.
Cross-system data sync
Self-updating service orders keep PMS, POS, back-of-house, and third-party systems aligned in real time.
Operational efficiency
Reduce overflow to central reservations by empowering on-property teams with automation and real-time insight.
Future-ready platform
Multi-agent AI orchestration scales across departments while maintaining a single, self-updating source of truth for operations.
FAQs
Our team will be there to assist you every step of the way.
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Guest calls route through Mitel telephony into EL8, which understands guest intent, responds in real time, and automates requests directly into hotel systems. The AI orchestration layer works side by side with each department, from front desk to housekeeping to engineering, ensuring that every request is captured, logged, and fulfilled without delay. This creates a seamless experience for both staff and guests, reducing manual work while improving efficiency.
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EL8 is the orchestration layer built specifically for hospitality. It connects voice, SMS, web chat, and in-room devices into one intelligent system that automates routine tasks and ensures consistency across all channels. Unlike point solutions, EL8 was designed to unify hotel operations, bridging the gap between departments and giving staff a single source of truth for guest communication.
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No. EL8 was created to work alongside hotel teams, not replace them. By handling routine requests and repetitive tasks, the platform frees staff to focus on high-value interactions that require empathy and personal attention. Front desk agents spend less time fielding calls, housekeeping receives requests instantly without miscommunication, and engineering gets accurate details on service orders. The result is a more efficient team that can deliver exceptional guest service without being overworked.
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EL8 connects with PMS, POS, task management, and back-of-house platforms to create a seamless flow of information across hotel operations. This includes cross-populating service orders for housekeeping, routing tickets directly into engineering systems, and ensuring that food and beverage requests reach the right team instantly. By integrating with both guest-facing and back-of-house tools, EL8 ensures no detail is lost between departments.
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No. Our solution integrates with your existing in-room phones and PBX systems, allowing you to get more value out of the infrastructure you already have in place. Hotels can modernize their guest experience without the need for costly hardware overhauls.
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While SIP trunking is not required, it unlocks more advanced workflows. With SIP enabled, EL8 voice agents can make best use of call data embedded from the moment a guest picks up the phone. This means faster call handling, better routing, and richer context for staff when they step in to support.
Partner spotlight.
“EL8 fits seamlessly into our guest journey and delivered immediate impact. Missed calls are now a thing of the past, department-specific workflows have reduced operational friction, and our front desk can focus on what they do best - taking care of guests.”
Luxury Hotel, Washington, DC
At Micrometrics, our goal is to make adoption seamless with minimal disruption and maximum impact from day one.
We are the movement redefining hotel communication.
Join our growing network of partners shaping the future of hotel operations. Together, we can create effortless guest experiences, empower hotel teams, and deliver lasting impact across the industry.