The New Standard
Helix helps the world’s top hotel brands create memorable experiences, unravel missed in-stay service opportunities and cultivate deep-rooted relationships with loyal guests to drive direct bookings.
Keeping your associates safe and your guests happy
We are donating licences of our contactless communication platform to help hospitality teams rebound from COVID-19. Start communicating with your guests in a safe and efficient manner and see how our platform can help you do more as a team.
Powering the world’s leading
Keep track of your guests and their needs
All your team’s conversations in one place, helping you build lasting relationships with your guests.
Make It Your Own
Helix is designed to be flexible, with features that can be tailored to your hotel’s distinct needs.
See how your guests are interacting with Helix, and easily keep track of all your alerts and messages.
Access daily, weekly, and monthly reports on how guests are feeling about their stay, and how your team is engaging with them.
Here’s Helix in Action
Check out our case studies to learn how Helix has helped hotels around the world exceed their guests’ expectations.
View all Case Studies
How A Travelers’ Choice Award-Winning Hotel Uses Helix To Deliver Exceptional Service
Find out how OPUS Hotel Vancouver used Helix by MicroMetrics to receive meaningful feedback and create memorable guest experiences.
How Two InterContinental Hotels Worked With Helix by MicroMetrics to Recover From Guest Service Issues
Find out about how The Willard InterContinental Washington & InterContinental Boston worked with Helix by MicroMetrics to effectively recover from guest service issues.
How The Crowne Plaza Orlando Downtown Used Helix to Achieve Their Guest Service Potential
Find out about how The Crowne Plaza Orlando Downtown Used Helix by MicroMetrics to Unite Staff in Their Efforts to Achieve Their Guest Service Potential.
Ready To Get Started?
You’re just a few seconds away from finding out why hundreds of hotels have chosen Helix to significantly improve overall scores.
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Let us help you get the ratings you deserve.
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