Micrometrics + HCN
Elevating the In Room Experience Through Intelligent Orchestration
Micrometrics and HCN are partnering to modernize the in room experience for luxury hospitality.
Elevating the in room guest experience.
HCN provides a refined in room digital surface. Micrometrics EL8 provides the orchestration layer behind it.
Trusted by hotels worldwide, Mitel keeps guest communication running smoothly. With Micrometrics’ automation layered in, high call volume turns into fast, consistent resolution. The result is fewer missed calls, clearer visibility for staff, and service that feels personal - every time.
Delivering refined performance.
Service First. Revenue Second. Standards Always.
Luxury hospitality is built on responsiveness, discretion, and consistency.
HCN
The operations become more precise.
Response times
improve.
The experience remains elevated.
HCN tablets create a clean, elegant in room interface for guests to:
Request services
Engage with curated content
Discover amenities
Place F&B orders seamlessly
MM
Micrometrics EL8 ensures every interaction is structured, routed, and resolved in real time.
Requests move intelligently between departments.
Service recovery becomes proactive instead of reactive.
A modern extension of your guest journey.
Intelligent Coordination Across Every Channel
The in room tablet becomes a natural extension of your service philosophy.
With EL8 integrated:
Guest requests are routed instantly to the appropriate department
Follow up confirmations are automated
Escalation paths ensure nothing is missed
Context from voice, messaging, and in room interactions is unified
Guests experience effortless convenience.
Teams operate with clarity and accountability.
The platform strengthens the human element of luxury hospitality rather than replacing it.
Even within a luxury positioning, structured engagement can introduce a measurable revenue layer:
$3 to $5 per occupied room from curated in room monetization
$3 to $4 per occupied room from improved F&B capture
Total incremental impact: $6 to $9+ per occupied room
In parallel, automated routing and service workflows reduce missed requests, eliminate duplicate handling, and improve response times, protecting labor efficiency while maintaining white glove service standards.
Because this revenue scales with occupancy, it contributes directly to gross operating profit without increasing rate pressure or altering brand positioning.
What this means in practice.
These figures reflect incremental upside layered onto existing performance, not dependent on ADR increases or repositioning strategy.
Financial impact.
Incremental Revenue Per Occupied Room
Why luxury properties choose Micrometrics + HCN
A Platform Designed to Elevate Service, Revenue, and Operational Clarity
Brand safe engagement
Content and sponsored placements operate within defined share of voice and category controls. The experience remains curated, refined, and aligned with brand standards.
Elevated service responsiveness
Automated request routing reduces delays and prevents breakdowns between departments.
Guests receive faster, more consistent service without sacrificing discretion.
Higher F&B capture without additional marketing
Tablet driven ordering increases visibility of premium offerings and limited time experiences.
Conversion improves while maintaining a curated presentation.
Operational clarity for leadership
Real time visibility into:
1. Service response times, 2. Guest interaction trends, 3. Revenue per occupied room, 4. F&B capture performance
.
Leadership gains structured insight without adding reporting complexity.
Flexible participation structure
Luxury properties may prioritize service automation first and introduce curated monetization selectively. The platform adapts to brand philosophy rather than imposing a rigid model.
FAQs
Our team will be there to assist you every step of the way.
-
Guest calls route through Mitel telephony into EL8, which understands guest intent, responds in real time, and automates requests directly into hotel systems. The AI orchestration layer works side by side with each department, from front desk to housekeeping to engineering, ensuring that every request is captured, logged, and fulfilled without delay. This creates a seamless experience for both staff and guests, reducing manual work while improving efficiency.
-
EL8 is the orchestration layer built specifically for hospitality. It connects voice, SMS, web chat, and in-room devices into one intelligent system that automates routine tasks and ensures consistency across all channels. Unlike point solutions, EL8 was designed to unify hotel operations, bridging the gap between departments and giving staff a single source of truth for guest communication.
-
No. EL8 was created to work alongside hotel teams, not replace them. By handling routine requests and repetitive tasks, the platform frees staff to focus on high-value interactions that require empathy and personal attention. Front desk agents spend less time fielding calls, housekeeping receives requests instantly without miscommunication, and engineering gets accurate details on service orders. The result is a more efficient team that can deliver exceptional guest service without being overworked.
-
EL8 connects with PMS, POS, task management, and back-of-house platforms to create a seamless flow of information across hotel operations. This includes cross-populating service orders for housekeeping, routing tickets directly into engineering systems, and ensuring that food and beverage requests reach the right team instantly. By integrating with both guest-facing and back-of-house tools, EL8 ensures no detail is lost between departments.
-
No. Our solution integrates with your existing in-room phones and PBX systems, allowing you to get more value out of the infrastructure you already have in place. Hotels can modernize their guest experience without the need for costly hardware overhauls.
-
While SIP trunking is not required, it unlocks more advanced workflows. With SIP enabled, EL8 voice agents can make best use of call data embedded from the moment a guest picks up the phone. This means faster call handling, better routing, and richer context for staff when they step in to support.
Partner spotlight.
“EL8 fits seamlessly into our guest journey and delivered immediate impact. Missed calls are now a thing of the past, department-specific workflows have reduced operational friction, and our front desk can focus on what they do best - taking care of guests.”
Luxury Hotel, Washington, DC
At Micrometrics, our goal is to make adoption seamless with minimal disruption and maximum impact from day one.
We are the movement redefining hotel communication.
Join our growing network of partners shaping the future of hotel operations. Together, we can create effortless guest experiences, empower hotel teams, and deliver lasting impact across the industry.